Shipping Policy
Effective Date: 19/07/2025
At Suditi Enterprises, we are committed to delivering your healthcare supplies safely and on time. This Shipping & Delivery Policy outlines how and when your orders will be processed, shipped, and delivered.
Order Processing Time
-
All orders are processed within 1–8 business days (excluding Sundays and public holidays).
-
Orders placed after 5:00 PM will be processed the next business day.
-
You will receive an email and/or SMS confirmation once your order is processed and dispatched.
Shipping Methods & Timelines
We ship across India via trusted courier partners.
Metro Cities: 2–4 business days
Tier 2 & 3 Cities: 3–6 business days
Remote Areas: 5–8 business days
Note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.
Shipping Methods & Timelines
-
Free Shipping on all prepaid orders above ₹600
-
For orders below that amount, a nominal according to the distance will be applied.
-
COD (Cash on Delivery) is not available for all regions for now.
Order Tracking
-
Once shipped, you will receive a tracking ID via email/SMS.
-
You can track your order on our website or through the courier partner's website.
Delivery Attempts & Issues
-
The courier will attempt delivery up to 3 times.
-
If undelivered due to customer unavailability or incorrect address, the order may be returned to us.
-
In such cases, re-shipping charges may apply.
Damaged or Missing Items
If your package appears tampered with or damaged:
-
Do not accept the delivery.
-
Take clear photos and email us at suditi.ent@gmail.com within 24 hours.
-
We’ll investigate and offer a replacement or refund as applicable.
If any item is missing from your package, report it within 24 hours of delivery.
Pincode Serviceability
We deliver across most pin codes in India. You can check serviceability at checkout. If your area is not currently serviceable, we will notify you promptly and issue a full refund.
International Shipping
We currently do not offer international shipping. Orders are shipped only within India.